JW Beauty Care – Return, Exchange & Refund Policy

Because Your Beauty Deserves Clarity & Care

At JW Beauty Care, we prioritize your confidence and satisfaction. All our cosmetic products are crafted with quality ingredients, hygiene, and care. Due to the sensitive nature of beauty products, we follow a transparent policy:

Exchange Policy

We offer product exchange only in the following rare cases:

  • You received a wrong item (different shade/product)
  • The item is damaged or leaked during shipping

Conditions:

  • Report within 48 hours of delivery
  • Product must be unused, sealed, and in original packaging
  • Send us photos/videos of the received product for verification
  • Shipping cost for exchange will be covered by the customer unless it was our mistake

Return Policy

Due to hygiene and safety reasons, we do NOT accept returns in the following cases:

  • Change of mind
  • Shade doesn’t match your expectation
  • Allergy/sensitivity after use (we recommend patch testing)
  • Product opened, used, or tampered

Our cosmetic products are non-returnable once opened, for hygiene & safety.

Refund Policy

We offer refunds only under limited conditions:

  • If your ordered item is out of stock
  • If your order is cancelled before shipping
  • If we’re unable to deliver due to courier issues

Refund Timeline:

  • Refunds are processed within 7-10 working days via bank transfer or wallet
  • No refunds on used or opened products
  • Refund not applicable on delivery charges

How to Request Exchange/Refund

  1. WhatsApp us at +92 333 4832414 within the given time
  2. Share your order number & clear photos/videos
  3. Wait for our team’s review and response within 24 hours

Note: Minor packaging dents or outer box issues that don’t affect the product performance are not eligible for exchange or refund.

Thank you for trusting JW Beauty Care — Where Every Glow Begins with Trust.